Refund Policy

Last updated: 23 September 2026

Every account starts with a 60-minute trial with all features unlocked, so you can see exactly what Clipz Engine does with your own content before you pay anything.

All sales are final

Because you can fully test the Service first, all payments are non-refundable. This includes first payments, renewals, upgrades and unused minutes. We do not give refunds or credits for partial billing periods.

Cancelling

You can cancel your subscription at any time. Cancelling stops future renewals, and your plan stays active until the end of the period you have already paid for.

If something goes wrong on our side

If a processing job fails because of an error on our side, we will restore the minutes it used. Contact support@clipzengine.com.

Payments and your legal rights

Payments are processed by Paddle.com, our Merchant of Record, under the Paddle Buyer Terms. Nothing in this policy removes rights you have under consumer protection law that cannot be excluded. Where the law gives you a right to a refund, that right applies.